Thank you for purchasing our ceramic products. To ensure you receive your items smoothly, we have established the following shipping policy:

Shipping Policy

1. Shipping Time:

   • We will process and ship your order within 1-3 business days after you place it. Shipping times may vary depending on product availability and order volume.
   • During promotional periods or holidays, shipping times may be delayed. We will notify you in advance on our website of any potential delays.

2. Logistics Providers:

   • We cooperate with several logistics providers, including SF Express, EMS, JD Logistics, etc., to ensure your order is delivered quickly and safely.

3. Delivery Area:

   • We provide nationwide delivery services.
   • For remote areas, delivery times may be extended depending on the logistics provider's capabilities.

4. Shipping Fees:

   • All orders are charged based on actual weight and delivery address, with shipping fees displayed at checkout.
   • For specific promotions or free shipping on orders over a certain amount, shipping fees will be adjusted according to the promotion rules.

International Shipping

1. International Shipping Services:

   • We offer international shipping services. The specific countries and regions available can be viewed at checkout.
   • Delivery times for international orders vary by destination country and customs clearance times, typically ranging from 7-21 business days.

2. Customs Duties and Import Taxes:

   • International orders may incur customs duties and import taxes, which are the responsibility of the customer. Please check your country's regulations before placing an order.

Order Tracking

1. Tracking Information:
   • After your order is shipped, we will provide you with a tracking number via email or SMS. You can use this number to track the delivery status of your order on the logistics provider's website.

Receipt and Inspection

1. Sign for and Inspect:
   • Please carefully inspect the package for any damage before signing for it. If you notice any damage or signs of tampering, please refuse the package and contact our customer service team immediately.
   • If you find any damage or defects in the product after signing for it, please contact us within 48 hours and provide relevant photos so we can assist you with after-sales issues.

If you have any questions or need further information, please feel free to contact our customer service team. Thank you for your understanding and support!