退款政策

Thank you for purchasing our ceramic products. To ensure your satisfaction, we have established the following return and refund policy:

Return Policy

  1. Return Period: You can request a return within 30 days of receiving the product.
  2. Return Conditions:
    • The product must be unused and in its original condition.
    • The product must retain its original packaging and tags.
  3. Return Process:
    • Please contact customer service and provide your order number and reason for return.
    • Customer service will provide you with the return address and relevant instructions.
    • Please send the product back and provide the tracking number.
  4. Shipping Fees:
    • If the return is due to a product quality issue or an incorrect shipment, we will cover the shipping fees.
    • If the return is due to personal reasons, the shipping fees will be borne by the customer.

Refund Policy

  1. Refund Request: After we receive and inspect the returned product, we will process the refund request within 7 business days.
  2. Refund Method:
    • The refund will be returned to the original payment method used at the time of purchase.
    • The exact time for the refund to appear may vary depending on the payment method and bank processing time.
  3. Refund Amount:
    • The full amount of the product will be refunded.
    • Shipping fees for returns due to personal reasons will not be refunded.

Special Cases

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact customer service within 7 days of receiving the product, and we will arrange a replacement or refund for you.

If you have any questions, please feel free to contact our customer service team. Thank you for your understanding and support!