Bensio Store

Coordonnées

To ensure we can provide you with timely support and service, please contact us using the information below:

Company Name:
Fujian Dehua Jonshin Ceramic Co., Ltd.

Address:
Nanhuan Road,Dehua County,Quanzhou City,Fujian,China

Customer Service Email:
sales02@Jonshin.com

Customer Service Phone:
0086-0595-23568812
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM

Online Chat:
Visit our website and click the online chat button at the bottom right corner to chat with our customer service representatives in real-time.

Social Media:
WeChat: GoPeng1225

Insgram: @DH.Bensio

Feedback Form:
If you have any comments or suggestions, please fill out our online feedback form.

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SHIPPING

When My Order Will Be Shipped?

Thank you for your purchase! Your order will be processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. If you have any questions, feel free to contact our customer support.

How Long Does It Take To Get My Order?

Thank you for your purchase! Orders are processed within 1-2 business days. Delivery times vary based on your location and the shipping method chosen, but typically range from 5-20 business days. You will receive a confirmation email with tracking information once your order has shipped. If you have any questions, please contact our customer support.

How Can I Modify/cancel My Order?

If you need to modify or cancel your order, please contact our customer support as soon as possible. Orders are processed quickly, so we recommend reaching out within 24 hours of placing your order. We will do our best to accommodate your request. Once your order has been shipped, we will be unable to make any changes or cancellations.

What Happens If My Package Gets Lost?

If your package is lost, please contact our customer support immediately. We will initiate an investigation with the shipping carrier and keep you informed throughout the process. If the package cannot be located, we will either send a replacement or issue a full refund based on your preference. Your satisfaction is our priority.

PAYMENT

How To Use The Discount Code?

To use your discount code, simply follow these steps:

Add the items you wish to purchase to your cart.
Go to the checkout page.
Enter your discount code in the designated field and click "Apply."
The discount will be applied to your order total.

If you encounter any issues, please contact our customer support for assistance.

What Forms Of Payment Do You Accept?

We accept a variety of payment methods for your convenience:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay
Google Pay
Shopify Payments
Other regional payment methods

If you have any questions about payment options, please contact our customer support.

Why Are There Multiple Chares On My Card For A Single Order?

Why Are There Multiple Charges On My Card For A Single Order?

Multiple charges on your card for a single order can occur due to various reasons:

Pre-authorization Holds: When you place an order, your bank may place a temporary hold on the funds. This is a common practice and the hold will be released after the payment is fully processed.
Partial Shipments: If your order is shipped in multiple packages, you may see separate charges for each shipment.
Payment Errors: Occasionally, payment processing errors can result in multiple charges.

If you believe you have been incorrectly charged, please contact our customer support immediately. We will investigate the issue and ensure any incorrect charges are refunded.

What Information Do I Need To Check Out?

To complete your purchase, please have the following information ready:

Shipping Address: Include street address, city, state/province, zip/postal code, and country.
Billing Address: If different from your shipping address.
Payment Information: Credit/debit card details, PayPal account, or other accepted payment methods.
Contact Information: Your email address and phone number for order confirmation and updates.

If you have any questions or need assistance during checkout, please contact our customer support.

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